Why does my account have uncleared funds?

When you make a purchase using your Visa the merchant will send an authorisation request to process the transaction. This authorisation request places a hold on the funds to ensure there will be sufficient money in your account to complete the transaction.

The funds will be on hold for up to five business days, during which time the transaction will be finalised. Once complete the funds will be debited from your account balance and the merchant information will be displayed in your transaction history.

There is nothing that you need to do, the payment will automatically be completed or released by the merchant or will be automatically removed after five business days if this has not happened. 

Other helpful FAQs.

Can't find what you're looking for?

Our live chat is available Monday to Friday 9.00am -6.00pm ACST and Saturday 9.00am -3.00pm ACST.
Let's Chat
Have feedback or questions you would like to add to our help section?
Contact Us
Our friendly Customer Relationship Centre staff are here to assist you over the phone.
Call Us
Back to top

Share this page