Common Scams

Common banking scams and how to avoid them.

Progress in banking technology has made it faster and easier for Australian consumers to access their money, but this has also introduced new opportunities for financial scams.

This is true regardless of whether you're making a transaction through Internet Banking, a Mobile Wallet or Mobile Banking app. The wide variety of schemes out there makes it vital to understand what warning signs to look out for.

To help, we've put together a list of some of the most common financial scams and how to avoid them.

If you think you have been scammed, start by calling us on 13 25 85 or visiting your local branch.

Gift card scams.
Some scammers will ask you for a payment using gift cards, making it hard to trace if you end up reporting the scam later.
Dating and romance scams.
These scammers take their time and build your trust. Often, they are located overseas or in a different location to you. Eventually, they will ask you for money to help with an illness, injury, travel costs, family crisis or an emergency.
Family member SMS scams.
These messages appear to be targeting parents and pretending to be their children or other family members. Scammers will use a different phone number and ask for money.
Inheritance scams.
You are told that you have an inheritance from a relative (generally overseas) but to access the inheritance you must send a sum of money.
Investment scams.
A risk-free investment with a guaranteed return. For example, invest $100,000 and receive a $300,000 return. 
Online shopping scams.
Scammers pretend to be online shops, either with a fake website or a fake ad on a genuine retail site. They often request unusual payment methods such as upfront payment via money order, wire transfer, international funds transfer or gift cards.
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