Retail Payment Incident Report

The Reserve Bank Information & Transfer System (RITS) is Australia’s high-value payment system, which is used by banks and other approved institutions to settle their payment obligations on a real-time gross settlement (RTGS) basis. The report provides data on availability and ‘significant’ outages for Beyond Banks retail payment services in the quarter.

Availability of Payments Services to Individuals and Businesses Provided by Beyond Bank Australia


 

Selected services: September Quarter 2021

  Withdraw/deposit cash at an ATM Transact over-the-counter in a branch Make card payments (cardholders) Accept card payments (businesses) Access accounts using online banking (web browser or mobile app) Make/receive account transfers - fast payments Make/receive account transfers - next business day
Service availability % N/A 100% 99.62% N/A 100% 99.96% 100%
Significant outages as due to problems at Beyond Bank (hours.minutes) N/A 0:00 8:25 N/A 0:00 0:56 0:00
Significant outages due to problems at system-wide infrastructure or natural disasters (hours.minutes) N/A 0:00 0:00 N/A 0:00 0:00 0:00

 

Description of services and metrics*

Service availability % The actual amount of time that the service is not experiencing a significant outage, as a proportion of the amount of time during which the service was planned to be available in the quarter. Planned available time excludes planned outages (e.g. for system maintenance).
Significant outage Unplanned unavailability of a service that meets minimum thresholds for duration and the proportion of customers affected.
System-wide infrastructures Includes payment systems provided by the RBA, card schemes and other central payment system infrastructure; electricity network; and provider of telecommunications network links to Beyond Banks operating or data centres.
Withdraw/deposit cash at ATM Not applicable at BBA.
Transact over-the-counter at a branch Ability to withdraw or deposit cash, or initiate account transfers or make bill payments over-the-counter in a branch. Excludes the ability to draw and deposit cheques. Excludes Bank@Post outlets.
Make card payments (cardholders) Ability to use a Beyond Bank branded debit, prepaid or credit card to make a payment either in-store, on a mobile device (e.g. through an app) or online. Outages exclude problems with the business’ payments device or payments provider or a customer’s mobile device.
Accept card payments (businesses) Not applicable at BBA.
Access accounts using online banking (web browser or mobile device app) Ability to log in, transfer between own accounts at Beyond Bank, initiate payments and/or view accurate and up to date account information. Excludes the ability to process payments, which is covered in ‘make/receive account transfers (fast payments)’ and ‘make/receive account transfers (the next business day)’.
Make/receive account transfers – fast payments Ability of Beyond Bank to process fast bank account transfers. This includes account-to-account transfers (Pay Anyone) to a PayID, and other one-off or scheduled payments (for example, direct debits and payroll payments by businesses) made through NPP/Osko. Outages exclude the inability for customers to initiate transfers due to unavailability of web or app banking channels, or a branch.
Make/receive account transfers – next business day

Ability of Beyond Bank to process bank account transfers, with funds becoming available to the recipient on the next business day or later. Includes account-to-account transfers (Pay Anyone) and scheduled payments (for example, direct debits, and payroll payments by businesses) not made as fast payments through NPP/Osko, and BPAY payments. Outages exclude the inability to initiate payments due to unavailability of web or app banking channels, or a branch.

 

Previous Retail Payment Incident Reports


No previous retail payment incident reports are available at this time.

For more information relating to the purpose and compilation of this data, please click the button below.
 

Please read this important information.

* For detailed information on the compilation of the disclosure data, see https://www.rba.gov.au/payments-and-infrastructure/resources/pdf/reliability-disclosures.pdf

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