Helping our customers with COVID-19 support.

Helping our customers with COVID-19 support.


With COVID-19 outbreaks around Australia and significant restrictions in place, we are ready, willing and able to assist our customers and their families and the communities that we operate in.

We know everyone’s situation is different and our large network of banking staff across Australia is standing by to reassure our customers and to give them the confidence and support they need to get through this period of uncertainty.

Effective immediately, we are once again offering support packages for our personal and business customers experiencing current and ongoing financial hardship.
 

For Personal customers.

We have a range of support options available for discussion with eligible home loan customers (Principal & Interest and Interest Only residential home loans and residential investment home loans), including:

  • Deferring of loan repayments for 3 months (interest will be capitalised to the loan and the term of the loan extended)
     
  • Waiving fees for the restructuring or consolidation of loans
     
  • Interest rate reductions and waiving fees for early withdrawal of term deposits prior to maturity.
     

For Business customers.

  • Restructuring options (subject to approval)
     
  • Deferring business loan repayments for 3 months (interest will be capitalised to the loan and the term of the loan extended)
     
  • Waiving fees for the restructuring or consolidation of loans
     
  • Interest rate reductions and waiving fees for early withdrawal of terms deposits prior to maturity
     
  • Supporting the working capital needs of our customers.
     


Please note that the support outlined above is only applicable for existing customers and is offered on a case by case basis. Each solution will be individually tailored for our customers by our COVID Support Team to suit their circumstances.

Impacted customers should speak with their local branch, Business Banking Manager or with our team on 13 25 85 regarding these support packages. You can find more information at www.beyondbank.com.au/financial-wellbeing
 

Tips on improving your financial wellbeing.

Set goals and track your spending.

Did you know that within your Internet Banking you have access to our Beyond Finance Manager? This tool allows you to track your spending, view your scheduled payments and set savings goals on your accounts.
Learn More

Stay on top of your finances.

Want to know how to boost your savings, better manage your mortgage repayments, budget more effectively or even make some extra cash? Our blog has a variety of articles and tools for you to access.
Visit Blog

Improve your savings habits with minimal effort.

Automate your savings by using round2save, an easy way to save money, while you go about your shopping and spending. 
Find Out More

Set up a banking review.

Reviewing your banking can help to identify areas where you could be better off. Make an appointment with one of our team who can assist you with this.
Make An Appointment

Other ways to bank.

We have a range of banking options to suit your needs. Our banking options allow you access to your money how and when it suits you. 

online purchases

Internet Banking.

A simple, fast and secure transaction environment that you can use to do your banking online.

Find Out More

 

digital wallet

Mobile App.

A convenient way to access your money on the go. Choose from our iPhone or Android app.

Find Out More

 

contactless payment

Mobile Wallets.

Load your Beyond Bank Visa Credit or Visa Debit card to your phone to make fast and easy transactions.

Find Out More

We’re open and ready to talk with you.

We are continuing to remain open and available for you. Our branches and contact centre are open, our teams are available for appointments and all our digital and phone banking options are accessible as usual.

Frequently Asked Questions.

Corporate announcements.

Beyond Bank provides an update regarding plans to merge with South West Credit Union.

  • Featured
  • Corporate announcements
We would like to provide a further update to customers on our plans in relation to the proposed merger with South West Mutual Credit Union, Warrnambool Victoria.
Read article

Beyond Bank announces mandatory vaccination.

  • Featured
  • Corporate announcements
Beyond Bank has announced it will require its entire workforce to be fully vaccinated against COVID-19 from 31 January 2022.
Read article

Beyond Bank announces plans to merge with South West Credit Union.

  • Featured
  • Corporate announcements
Beyond Bank has entered into merger discussions with South West Credit Union, a customer-owned mutual bank which serves the local community in Warrnambool, Victoria.
Read article

This support is available to customers facing hardship due to COVID-19 who meet eligibility criteria. 

*A margin may be added to the rates indicated above to determine the actual interest rate charges.

Terms, conditions, limitations, fees, charges and credit criteria apply. Beyond Bank Australia Limited ABN 15 087 651 143 AFSL/Australian Credit Licence 237856.

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