Helping our customers with COVID-19 support.

Helping our customers with COVID-19 support.

With COVID-19 outbreaks around Australia and significant restrictions in place, we are ready, willing and able to assist our customers and their families and the communities that we operate in.

We know everyone’s situation is different and our large network of banking staff across Australia is standing by to reassure our customers and to give them the confidence and support they need to get through this period of uncertainty.

Effective immediately, we are once again offering support packages for our personal and business customers experiencing current and ongoing financial hardship.

For Personal customers.

We have a range of support options available for discussion with eligible home loan customers (Principal & Interest and Interest Only residential home loans and residential investment home loans), including:

  • Deferring of loan repayments for 3 months (interest will be capitalised to the loan and the term of the loan extended)
  • Waiving fees for the restructuring or consolidation of loans
  • Interest rate reductions and waiving fees for early withdrawal of term deposits prior to maturity.

For Business customers.

  • Restructuring options (subject to approval)
  • Deferring business loan repayments for 3 months (interest will be capitalised to the loan and the term of the loan extended)
  • Waiving fees for the restructuring or consolidation of loans
  • Interest rate reductions and waiving fees for early withdrawal of terms deposits prior to maturity
  • Supporting the working capital needs of our customers.

Please note that the support outlined above is only applicable for existing customers and is offered on a case by case basis. Each solution will be individually tailored for our customers by our COVID Support Team to suit their circumstances.

Impacted customers should speak with their local branch, Business Banking Manager or with our team on 13 25 85 regarding these support packages. You can find more information at

Tips on improving your financial wellbeing.

Set goals and track your spending.

Did you know that within your Internet Banking you have access to our Beyond Finance Manager? This tool allows you to track your spending, view your scheduled payments and set savings goals on your accounts.
Learn More

Stay on top of your finances.

Want to know how to boost your savings, better manage your mortgage repayments, budget more effectively or even make some extra cash? Our blog has a variety of articles and tools for you to access.
Visit Blog

Improve your savings habits with minimal effort.

Automate your savings by using round2save, an easy way to save money, while you go about your shopping and spending. 
Find Out More

Set up a banking review.

Reviewing your banking can help to identify areas where you could be better off. Make an appointment with one of our team who can assist you with this.
Make An Appointment

Other ways to bank.

We have a range of banking options to suit your needs. Our banking options allow you access to your money how and when it suits you. 

online purchases

Internet Banking.

A simple, fast and secure transaction environment that you can use to do your banking online.

Find Out More


digital wallet

Mobile App.

A convenient way to access your money on the go. Choose from our iPhone or Android app.

Find Out More


contactless payment

Mobile Wallets.

Load your Beyond Bank Visa Credit or Visa Debit card to your phone to make fast and easy transactions.

Find Out More

We’re open and ready to talk with you.

We are continuing to remain open and available for you. Our branches and contact centre are open, our teams are available for appointments and all our digital and phone banking options are accessible as usual.

Frequently Asked Questions.

bba-savings Accounts

Australia has one of the strongest banking systems in the world. You can have confidence that all Australian banking institutions must meet the toughest regulatory standards, designed to protect you.

As a Beyond Bank Australia customer, you are protected under the Australian Government’s Financial Claims Scheme, meaning your deposits are guaranteed to be repaid up to a limit of $250,000 for each account holder.

To find out more information, visit:

There has been a significant increase in COVID-19 related scams.

These sophisticated scams could include phishing emails and phone calls impersonating corporate and government entities.

Clicking on malicious links or visiting fake websites may automatically:

  • install computer viruses or malware and ransomware onto your device
  • giving cyber criminals the ability to steal your financial and personal information.

Please ignore any contact of this nature and do not, under any circumstances, provide your personal or financial details.

Please remain alert. Click here for more information.

There is a great deal of change and uncertainty due to COVID-19 and this is causing concern about finances and their ongoing loan repayments.

We have recently announced a range of financial assistance options for both personal and small business customers. If you are a personal customer please click here for more information or to apply for assistance. If you are a business customer please click here for more information or to apply for assistance.


Corporate announcements.

Thank you for making us Bank of the Year!

  • Featured
  • Corporate announcements
Beyond Bank is delighted to advise that it has been awarded Australia’s Bank of the Year for 2020. The top honour was announced in the prestigious annual Customer Satisfaction Awards held by Roy Morgan, Australia’s largest independent research company.
Read article

National volunteer week 2021

  • Featured
  • Corporate announcements
At Beyond Bank, not only do we strive to go beyond for our customers, but we're also committed to using our business as a force for good. We believe we are stronger together, and that's why we're invested in building stronger communities and encourage our staff to volunteer for a cause they feel passionate about.
Read article

Beyond Bank has ranked number one in customer satisfaction.

  • Featured
  • Corporate announcements
The recent Roy Morgan Customer Satisfaction Report on Consumer Banking in Australia ranked Beyond Bank as the number one banking institution with a customer satisfaction rating of 92.3%.
Read article

This support is available to customers facing hardship due to COVID-19 who meet eligibility criteria. 

*A margin may be added to the rates indicated above to determine the actual interest rate charges.

Terms, conditions, limitations, fees, charges and credit criteria apply. Beyond Bank Australia Limited ABN 15 087 651 143 AFSL/Australian Credit Licence 237856.

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