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In March 2022, South West Credit members voted in favour of the proposal to transfer the business of South West Credit Union to Beyond Bank Australia.
On 29 January, we wrote to all South West Credit members to notify them about the changes we need to make to their membership, accounts, and services from 5 March, when the system transfer over to Beyond Bank occurs.
We are pleased to announce that we are just days away from the final stage of the merger with South West Credit, with system conversion weekend commencing at 3 pm (AEST) Friday, 3 March - Sunday, 5 March.
What to expect over merger weekend
Beyond Bank
The following will occur for Beyond Bank over conversion weekend:
- Our banking systems will be in read-only mode from Saturday, 4 March - Sunday, 5 March, to allow for the completion of system integration as we finalise our merger with South West Credit
- There will be no disruptions to Beyond Bank Internet Banking and Mobile Banking App over the weekend, and card transactions will remain available
- NPP (Osko and PayID) transactions will be unavailable between 1:00am – 6:00am (ACST) on Sunday, 5 March
- Our Customer Relationship Centre (CRC) will be available Saturday, 4 March, from 9:00am – 3:00pm
- The CRC will open on Sunday, 5 March, 9:00am – 3:00pm ACST, to assist customers and perform all transactions
- Upon system integration completion, our banking systems will restore in the morning on Sunday, 5 March.
South West Credit
In addition to the above, you will need to download the Beyond Bank app or visit the Beyond Bank website to access Internet Banking with your new membership number from Sunday 5 March 2023. If you need any assistance you can continue to speak to the team at Warrnambool or from Sunday you can also speak to us on 13 25 85 for further assistance. Check our dedicated important information for South West Credit members page for more information.
