Once a card control function has been enabled or disabled, it will stay in that position until it is manually changed back.
Your card, your way.
Prefer to shop locally? Restrict online purchases within Australia only, or disable altogether.
Protect your card from accidental payments, or remove the temptation for a quick splurge.
Want to use a card for online purchases only? Restrict in-store purchases to Australia-only or disable altogether.
Lost phone? Disable Digital Wallet payments until you find it, or get it replaced. Contact us for help.
More flexibility to make your life easier.
Misplaced your card? Place a temporary lock on the card until you’re certain it’s gone. Then simply report your card as lost or stolen.
Want to be informed of specific or all card activity? Flexible card alerts will have you informed. Available through SMS*, email or push notifications.
Forgotten your PIN and the bank is closed? Change your PIN 24/7, straight from the palm of your hand!
tap2secure card control FAQ's
Yes. Direct debits made against the card number will continue to be deducted.
If our Mobile Banking or Internet Banking service is not set up on your account, we won’t be able to apply a temporary block. In this case, the card would need to be cancelled if it had been lost or stolen. If these services are not set up, then we would be happy to assist you with setting them up.
No. Once you make a change on one of your devices, the block will apply to your account which will be reflected across all your devices.
Yes. Cancelling your card will override any temporary blocks applied.
Still have questions?
*Canstar’s Customer Owned Institution of the Year for Mobile & Online Banking 2016-2020.