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For and with you

Deceased Estates.

If you've recently lost a loved one, we can guide and support you to finalise their estate.


Supporting you during this challenging time.

When you lose a loved one, there are many responsibilities to attend to and decisions to make.

Dealing with these while you are still grieving can be overwhelming. We can help you with banking arrangements, provide guidance on what’s required and offer support at every step. This includes working with you to complete paperwork, stop account activity and handle the release of money from the estate.


What do I need to do?

The timeframe to finalise the estate could vary from a few weeks to several months. It depends on the deceased estates' assets, accounts and the required documentation.

We are required to wait a minimum of 30 days from the date of death to close and finalise deceased accounts.

We may also need more information or instructions from the parties involved in this process.

1. Notify us.

  • Call us on 13 25 85 (Monday – Friday 8am – 8pm, Saturday 9am – 3pm ACST) or visit your nearest branch. If visiting a branch, please ensure that you bring along all required documentation and identification from steps 3 and 4 below.
  • If you plan to use legal counsel to act on your behalf, please ask them to mail us a letter of representation and certified copies of any relevant documents to Beyond Bank Australia, Deceased Estates, GPO Box 1430, Adelaide SA 5001.

After you have notified us, we will write to you outlining our requirements and next steps for the estate.

2. Submit a claim for funeral expenses and probate fees.

Where there are available estate funds these can be used to pay for funeral expenses and probate filing fee, if required.

Please note the following:

  • A tax invoice provided in the name of the deceased person.
  • Quotations for funerals cannot be used for payment.
  • Invoices in jointly held names cannot be accepted unless evidence is provided that both individuals are deceased.
  • Wakes, house maintenance and real estate costs are not eligible for payment from the estate.
  • Cash payments for estate matters will not be reimbursed.

Depending on the specific requirements of an estate, the above may vary and certain other expenses may also be claimable. Please contact us if you need help with this.

3. Provide us with the required estate documentation.

For the estate to be finalised, we require documentation and instructions from the representative(s) of the estate as follows:

  • Certified copy of a Death Certificate
  • Certified copy of the Will*
  • Certified copy of the Grant of Probate or Letters of Administration*
  • Supporting form(s) may be required. Please see the forms section below for more information.

*These documents may be required and conditional depending on the estate. 

4. Provide us with required certified identification.

  • 2 valid forms of certified ID are required for each executor*.
  • Accepted forms of ID: Valid driver's licence, Passport, Medicare card.

If you visit a branch:
If you visit a branch, our staff can help you take copies of original documentation.

If you don't visit a branch:
When identification is not presented in person at one of our branches and you're sending us documentation by post. 

You must: 

  • Ensure the person certifying your identification documentation must also complete the Certification of Original Documents form. Without this correctly completed, we cannot process your application
  • Ensure that the scan or photocopy of your ID documents can be clearly read. Otherwise, they may be rejected and requested again, which will cause delays.

*Not required for joint account owners.

5. Estate finalisation.

Once we have received all the required documentation, we will process the release of our customer's funds in their estate.

What happens to our deceased customer's accounts and services.

Forms and Guides.

Some or all of the following forms may be required to assist our team with finalising the estate. Each estate may require different forms. If you are unsure which form(s) you may need to complete, please contact us on 13 25 85.

Deceased Estate Information Guide
A quick guide for Executors and Administrators.
Download Guide
Privacy Statement
Consent form for us to collect information about you.
Download Statement
Certification of Original Documents Form
Required when providing certified identification.
Download Form
Deceased Estates Membership Closure Form
Only required for disbursing funds or establishing an 'Estate of the Late' trust.
Download Form
Signatory Addition Form
Only required when requesting an 'Estate of the Late' trust.
Download Form
Allianz Claim Form
Only requested if our customer had taken our a Consumer Credit Insurance (CCI) policy.
Download Form


*Relevant court information for each state can be found here: 



Contact us.

If you need assistance through this challenging time, our friendly staff are here to help.

Contact Us
Call us on 13 25 85, send us a secure message through our Mobile Banking app or Internet Banking, or fill in our online enquiry form.
Help & Contact
Visit Us
Visit us at your nearest branch. Bring original or certified copies of any relevant documentation, such as the Death Certificate or Will.
Find a Branch
Mail Us
If you'd like to send us certified copies of the relevant documentation, you can mail them to: Deceased Estates Beyond Bank Australia GPO BOX 1430, Adelaide SA 5001