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Frequently Asked Questions

Why is my mobile banking locked?

Why is my mobile banking locked?

If you or someone else enters the mobile App PIN three times incorrectly, the device will automatically lock. Your Mobile Banking could also be locked due to not logging in to your Internet Banking service in the last 12 months. To unlock it, please visit a branch with identification or call the Customer Relationship Centre on 13 25 85.

Find out more about Mobile Banking here

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