How can I use secure SMS if I don't have roaming turned on?

We take the online security of your money very seriously. That’s why we use the latest systems and technology to ensure your savings are safe with us. We combine 256-bit encryption and sophisticated firewalls with 2-tier authentication (secure SMS) to offer the highest online protection for your money and information.

If you are going to be travelling overseas and are not going to have roaming turned on, we recommend using Mobile phone VIP Access. This relies on your mobile phone having web access, or you can use an app on your smartphone to create a secure passcode using an online application (once downloaded, it no longer requires access to the internet). Once you’ve entered your VIP Security Token passcode, you will have full access to all areas of Internet Banking, including our Secure Messaging service. Get the mobile phone VIP Access here.

Once you have downloaded and installed the VIP access app, this will need to be linked to your Internet Banking. If you are already travelling and unable to receive a verification SMS, please give us a call on +61 8 8205 8888, and we can assist with activating this for you.