How do I notify that my card has been lost or stolen on Internet Banking?

Go to the main navigation menu and click on Services. Then Card Management.

Then, if your card has been lost, stolen or you would like to change your card PIN, click on one of the options provided and update status.

Once you click Submit, the card will immediately be closed. You can order a new card by sending a Secure Message, by calling the Customer Relationship Centre on 13 25 85 or by visiting a branch.

Please note: Once a card is reported lost or stolen, it cannot be reinstated and a new card will be required to be issued (this may incur a fee).

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