How do I report my card as lost, stolen or damaged in internet banking or the app?
Log into internet banking and under ‘Services’ and ‘Card Management’ cancel your card.
You can report your card as lost or stolen by sending a Secure Message in internet banking or the app, though it is recommended that you call the lost or stolen card hotline on 1800 648 027 or +61 2 8299 9101 from overseas, as Secure Messages can take up to one business to be actioned.
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