How do I send and receive secure messages on Internet Banking?
On the main navigation menu go to Services, then click on Secure Mailbox.
The Secure Mailbox provides a secure way for you to contact Beyond Bank. As you have identified yourself by logging into Internet Banking and completing second tier authentication, we can offer a wide range of assistance using this service.
We may also send important, private information via Secure Messages, generally accompanied with a notification via email or a phone call to let you know that you need to log in and check your messages.
Initially, you will see all of your messages in a list. Click and individual message Subject to view the message.
If you would like to send a message to our Customer Relationship Centre, click Compose on the Message Inbox screen.
This will take you to a screen that will allow you to enter all of the details of your enquiry.
Once you have entered all of the information you can, click Send. A response will be in your Secure Message inbox within 24 business hours.