How do I send and receive secure messages on Internet Banking?

On the main navigation menu go to Services, then click on Secure Mailbox.  

The Secure Mailbox provides a secure way for you to contact Beyond Bank. As you have identified yourself by logging into Internet Banking and completing second tier authentication, we can offer a wide range of assistance using this service.

We may also send important, private information via Secure Messages, generally accompanied with a notification via email or a phone call to let you know that you need to log in and check your messages.

Initially, you will see all of your messages in a list. Click and individual message Subject to view the message.

If you would like to send a message to our Customer Relationship Centre, click Compose on the Message Inbox screen.

This will take you to a screen that will allow you to enter all of the details of your enquiry.

Once you have entered all of the information you can, click Send. A response will be in your Secure Message inbox within 24 business hours.

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