What do I do if my card is lost or stolen ?

You can activate your card through internet banking or your app.

Internet Banking 

You can activate a card you have received in the post under the Activate Card screen on the Services section of the main navigation menu.

Simply enter all of the card details in the fields provided, and click Activate Card. Your card will be active approximately 10 minutes after completing this process.

Mobile app.

Activate your card in 3 simple steps under the card management option. Check out the video to see how easy is to do it.

You can request to close your credit card account online in internet banking or the app, over the phone by calling us on 13 25 85 or visiting your nearest branch.

Staff in the Customer Relationship Centre (CRC) can order a new card for you, which can be activated immediately in our App so you can use your mobile wallet while you wait for your card to be delivered. The card can take between 7-10 days business days to arrive.

Yes. A branch consultant can show you how to use the card controls service on the in-branch iPad or on your own device, but they aren’t able to apply any changes on your behalf.

Yes. Cancelling your card will override any temporary blocks applied.