If your Visa Card is lost or stolen, or if you believe your PIN has become known to someone else, it’s important to tell us immediately.
• During business hours, call Beyond Bank on 13 25 85 or visit your nearest branch.
• Mobile App (Mobile App PIN required). Card Management > Select card > Lost or stolen card
• Internet Banking. Services > Card Management > Lost or stolen card
• For assistance after hours, you can also call our Card Monitoring team 24 hours a day on 1300 705 750 for queries about lost or stolen cards.
• If you are overseas, call the reverse charge Visa International Hotline available 24 hours a day on +61 2 8299 9101
It is important you call us at 13 25 85 or send us a secure message in mobile or internet banking so we can order you a new card. If you cancel the card yourself in the Mobile Banking app or Internet Banking you may have the option to order a replacement card yourself, in this case you do not need to take any further action to have the card sent to you.