What do I need to do if my loved one has Dementia or Alzheimer’s?
If your loved one has any legal or mental incapacity then you must provide a medical certificate from your family members’ doctor for their access to be removed. Some power of attorney agreements only come into effect in the event of your family member or loved one suffering mental or legal incapacity. Therefore Beyond bank cannot grant you access to their accounts without a medical certificate.
Other helpful FAQs.
Can't find what you're looking for?
Our live chat is available Monday to Friday 9.00am -6.00pm ACST and Saturday 9.00am -3.00pm ACST.
Let's Chat
Have feedback or questions you would like to add to our help section?
Contact Us
Our friendly Customer Relationship Centre staff are here to assist you over the phone.
Call Us