What if my card is lost or stolen?

If your Visa Card is lost or stolen, or if you believe your PIN has become known to someone else, it’s important to tell us immediately.

• During business hours, call Beyond Bank on 13 25 85 or visit your nearest branch.

• Mobile App (Mobile App PIN required). Settings > Cards > Select card > Lost or stolen card

• After hours, call the Beyond Bank 24 Hour Card Hotline on 1800 648 027

• If you are overseas, call the reverse charge Visa International 24 Hour Hotline on +61 2 8299 9101

• If you have Internet Banking you can update the status of the card to Lost or Stolen in “Card Services” > “Update Card Status”

It is important you call us on 13 25 85 so we can order you a new card.