What if my card is lost or stolen?

If your Visa Card is lost or stolen, or if you believe your PIN has become known to someone else, it’s important to tell us immediately.

• During business hours, call Beyond Bank on 13 25 85 or visit your nearest branch.

• Mobile App (Mobile App PIN required). Card Management > Select card > Lost or stolen card

• Internet Banking. Services > Card Management > Lost or stolen card

• For assistance after hours, you can also call our Card Monitoring team 24 hours a day on 1300 705 750 for queries about lost or stolen cards.

• If you are overseas, call the reverse charge Visa International Hotline, available 24 hours a day on +61 2 8299 9101

It is important you call us on 13 25 85 or send us a Secure Message in Mobile or Internet Banking so we can order you a new card.