What should I do if my card is lost or stolen?

If your Visa Card is lost or stolen, or if you believe your PIN has become known to someone else, it’s important to tell us immediately.

• During business hours, call Beyond Bank on 13 25 85 or visit your nearest branch.

Mobile App (Mobile App PIN required). Card Management > Select card > Lost or stolen card

Internet Banking. Services > Card Management > Lost or stolen card

• For assistance after hours, you can also call our Card Monitoring team 24 hours a day on 1300 705 750 for queries about lost or stolen cards.

• If you are overseas, call the reverse charge Visa International Hotline available 24 hours a day on +61 2 8299 9101

It is important you call us on 13 25 85 so we can order you a new card.


You should also delete the lost or stolen card from Samsung Pay:

1. Open Samsung Pay and select the card you want to delete

2. Tap Delete card from the More menu

3. Confirm the deletion by verifying with your fingerprint.

Other helpful FAQs.

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