Once the card is activated, the PIN can be changed. Only the cardholder can change the PIN. Here are ways you can change the PIN:
• Internet Banking (Internet Banking Passcode required) – Log on, then select Services > Card Management (the card must be activated before the PIN can be changed)
• Mobile App (Mobile App PIN required). Settings > Cards > Select card > Change PIN
• Beyond Bank branch – (Photo ID required) Can request a new PIN be posted to you.
• Beyond Bank Customer Relationship Centre (Telephone Banking Passcode required) - call 13 25 85 and request a new PIN be posted to you.