Start saving with your salary packaging cards.
Our salary packaging cards are a simple and effective way to help you save on tax. You don’t need to wait for reimbursements or keep hold of receipts, giving you the flexibility to spend your pre-tax money when you want, how you want.
Using your Salary Packaging and Meal Entertainment cards.
Your Salary Packaging card can be used for everyday expenses likes groceries, utility bills and clothes. Your Meal Entertainment card is accepted at most restaurants, cafes, hotels, bistros and holiday accommodation providers in Australia and overseas.
Start using your digital cards right away.
- Log in to Internet Banking
You can also access Internet Banking via the Log In button in the menu on the top right-hand side of Beyond Bank's website. - Enter your member number
You can find your member number in the email you received after submitting your application. - Enter your password
You created your password when you completed your Salary Packaging application. If you don't remember it, you can use the Forgot Password option. - Click Log In
- From the top menu, select Services > Card Management
- For each card, click Card Details and check the box once you've read and agree with the Terms and Conditions
- Here, you'll be able to view the card number, expiry, and CVV
- On your mobile, add each of your cards to your digital wallet by entering your card details from above. Click to find instructions for Apple Pay, Samsung Pay or Google Pay.
Set up your physical cards.
- Log in to Internet Banking
You can also access Internet Banking via the Log In button in the menu on the top right-hand side of Beyond Bank's website. - Enter your member number
Your member number is located on the bottom left-hand side of your card. - Enter your password
You created your password when you completed your Salary Packaging application. If you don't remember it, you can use the Forgot Password option. - Click Log In
- From the top menu, select Services, then Card Management
- Click on Card controls. Here you must toggle on your card for online and in-store purchases if you'd like to use your physical card. The green toggle indicates the control is turned on.
In Card Management, you can also block your card if you've misplaced it, report your card as lost or stolen, and change your PIN.
Choose how and when you access your salary packaging information.
Our banking options allow you to use your card how and when it suits you.
Quick card access guide.
- Use your card wherever VISA is accepted. Look for the VISA/Plus logo both in Australia and overseas
- Select ‘Credit’ when making transactions at an EFTPOS terminal
- Visa payWave available
- Visa payWave with PIN for purchases above $100
- Bill payments, online or over-the-phone transactions using your 16-digit card number
- Can be used as Identification if required in a branch or over the phone.
Card restrictions.¹
- Cash withdrawals
- Cash advances
- Transfers to or from your accounts
- ATM withdrawals
- BPAY® payments.
Salary Packaging FAQs.
Once the card is activated, the PIN can be changed. Only the cardholder can change the PIN. Here are ways you can change the PIN:
• Internet Banking (Internet Banking Passcode required) – Log on, then select Services > Card Management (the card must be activated before the PIN can be changed)
• Mobile App (Mobile App PIN required). Cards > Select card > Change PIN
• Beyond Bank Customer Relationship Centre (Telephone Banking Passcode required) - call 13 25 85 and request a new PIN be posted to you.
Only the card holder can request a new PIN. Here are the options to obtain a new PIN:
• Mobile App (Mobile App PIN required). Settings > Cards > Select card > Change PIN
• Internet Banking (Internet Passcode Required) – Log on then select Services > Card Management
• Beyond Bank Customer Relationship Centre (Telephone Banking Passcode required) - call 13 25 85 and request a new PIN be posted to you.
• Beyond Bank branch – (Photo ID required) Can request a new PIN be posted to you.
If a PIN is incorrectly entered three times, the PIN will be inactive for 24-hour period. The card can still be used to payWave, as a PIN is not required.
There are several reasons why your card may be declined:
- Insufficient funds
- You have not activated your card
- The merchant channel has been blocked as it is not approved by your salary packaging provider
- The merchant has not been categorised correctly by their bank
- You are selecting the ‘SAV’ or ‘CHQ’ option rather than the ‘CR’ option.
If your Visa Card is lost or stolen, or if you believe your PIN has become known to someone else, it’s important to tell us immediately.
- During business hours, call Beyond Bank on 13 25 85 or visit your nearest branch.
- Mobile App (Mobile App PIN required). Card Management > Select card > Lost or stolen card
- Internet Banking. Services > Card Management > Lost or stolen card
- For assistance after hours, you can also call our Card Monitoring team 24 hours a day on 1300 705 750 for queries about lost or stolen cards.
- If you are overseas, call the reverse charge Visa International Hotline, available 24 hours a day on +61 2 8299 9101
It is important you call us on 13 25 85 or send us a Secure Message via Internet Banking or the Mobile App so we can order you a new card.
No other funds can be transferred to your salary packaging cards, other than those predetermined and agreed upon by your salary packaging provider.
No. Transactions using Internet Banking or Phone Banking are not allowed on this account, even if the transfer is between your own accounts.
Always use your 16 digit card number when making a payment to a third party using your Beyond Bank Salary Packaging Visa card. If a third party can’t accept a payment via this method then you will need to contact your salary packaging provider to make other arrangements for this payment to be made on your behalf. Always select the Credit option or use payWave when making a purchase to ensure your transaction is approved.
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About us.
As a 100% customer-owned bank, we strive to go beyond for our customers. We take pride in everything we do. That’s why we aim to exceed your expectations and return outstanding value through our wide range of products and services.
About us
Sustainability
We believe that creating and returning value to our customers and their communities we create sustainable prosperity for all now and into the future.
Sustainability
Community.
Community is at the heart of everything we do. We think the best way to help strengthen communities is to support the people and organisations in our community who are focussed on helping others.
In the communityPlease read this important information.
| 1 | Due to Australian Taxation legislation, cash or ATM withdrawals, advances, transfers to or from your account and BPAY® payments are restricted on Salary Packaging cards. |
| Terms, conditions, lending criteria, fees and charges apply. For full details please review our our Salary Packaging specific Terms & Conditions, Financial Services Guide, Product Guide, Fees and Charges Guide and Target Market Determination. These are available on our website at beyondbank.com.au/about-us/corporate-governance/disclosures, by calling us on 13 25 85 to request a copy or by visiting a branch. They will also be provided at the time of acquiring any product. |