Other helpful FAQs.
If your card is lost or stolen you should let Beyond Bank know immediately.
The fastest way to cancel a lost or stolen card is by calling our 24-hour lost or stolen card hotline on 1800 648 027 or +61 2 8299 9101 from overseas.
During business hours you can also cancel a lost or stolen card by calling our Customer Relationship Centre (CRC) on 13 25 85, or you can cancel your card through internet banking.
Staff in the Customer Relationship Centre (CRC) can order a new card for you, which can be activated immediately in our App so you can use your mobile wallet while you wait for your card to be delivered. The card can take between 7-10 days business days to arrive.
Yes. A branch consultant can show you how to use the card controls service on the in-branch iPad or on your own device, but they aren’t able to apply any changes on your behalf.
Yes. Cancelling your card will override any temporary blocks applied.