Manage Your Accounts as Things Change
Things change all of the time and when they do it is important for members to let us know. From ensuring we know how to get in touch and monitoring activity if you are overseas, to helping you restructure accounts to better suit your needs, we are here to help you get the most from your money as things change.
Request to Close an Account
If you would like to close one of your accounts with us, you can send a request through Internet Banking, including the account number of the account that you would like to close, and where you would like your remaining funds and interest earned sent to.
Reactivate a Dormant Account
When an account does not have any transactions performed on it for twelve months or more, the account will become dormant.
A dormant account doesn’t accrue interest, so if you have noticed that one of your accounts has become dormant and you would like reactivate it, you can do so by logging into Internet Banking and sending us a Secure Message.
Update Card Status
If your card has been lost or stolen, you can update the status at any time in Internet Banking. Simply follow the prompts in Internet Banking to change the card status to ‘lost’ or ‘stolen’.
If you update your card status to lost or stolen and need a new one, you can call us on 13 25 85 or send us a Secure Message from within Internet Banking to order a new one.
Order a Corporate (Bank) Cheque
If you need to order a corporate cheque to make a large payment, Beyond Bank can prepare one for you and post it either to your address or the recipient’s address.
To request a Corporate Cheque, simply login to Internet Banking and send a Secure Message to our Customer Relationship Centre. Be sure to allow enough time for the request to be processed (24 hours), and for the cheque to be posted (Australia Post delivery times).
Please note a corporate cheque is similar to a bank cheque, however for some payments they are not the same. Please check with the person you are making the payment to if a corporate cheque is acceptable before placing your order.
Apply for a Cheque Book
You can order a cheque book either by logging in to Internet Banking and sending a Secure Message, or by calling our Customer Relationship Centre on 13 25 85.
If you have a cheque book already, a replacement cheque book will automatically be sent to your home address once all but the last 10 cheques have been presented. For example, if you have a cheque book with 30 cheques in it, a replacement cheque book will be sent to you after 20 cheques have been deposited by the beneficiaries that you gave the cheques to. If you have a cheque book with 100 cheques in it, a replacement cheque book will be sent to you after 90 cheques have been deposited by the beneficiaries that you gave the cheques to.