Home Loans

Wondering where to start when looking for a home loan? Check out the most common questions and answers from our customers.

We can help you to lodge an application so we can understand what you need to borrow, your income details as well as understand what you own and / or any loans or credit you owe. That way we can let you know if we can help with your refinance and if is the right moment for you to do it. It is also important that you know all the details of your current mortgage such as interest rate, fees and features of your loan.

After we have done this initial assessment and collate all documents required,  we sent you the contracts you need to accept and we also have you authorize Beyond Bank to get in touch with your current financial institution to refinance your loan.

Although many aspects of the application process are standard, in order to understand how much you can borrow we need to understand your individual circumstances.

You can:

  • Contact our Customer Relationship Centre Monday to Friday 8.00am -8.00pm ACST and Saturdays 9.00am-3.00pm ACST
  • Contact us via Live Chat for general information Monday to Friday 9.00am -6.00pm ACST and Saturdays 9.00am -3.00pm ACST
  • Attend a branch
  • Or have one of our experienced Mobile Relationship Managers come to you.

We can help you to lodge an application so we can understand what you need to borrow, your income details as well as understand what you own and/or any loans or credit you owe. That way we can let you know if we can help with your refinance.

As well as having certain parts of your application we have you confirm and contract you need to accept, we also have you authorize Beyond Bank to get in touch with your current financial institution to refinance your loan.

There can be many benefits including the ability to borrow extra funds, reducing the ongoing loan repayments, having the one loan if you choose to consolidate other facilities.

You can contact our Customer Relationship Centre after 5pm Monday to Thursday and 9am to 3pm Saturdays, otherwise, some selected branches open outside standard office hours or an experienced Mobile Relationship Managers come to you at a time which suits.

Your lending consultant will provide their direct contact details as the first point of contact, and loan status can be viewed by existing customers within internet banking under ‘Apply’ and then ‘Loan Status’ however, you can always contact the branch or our Customer Relationship Centre staff to direct you accordingly. 

Our  Customer Relationship Centre operating hours are Monday to Friday 8.00am -8.00pm ACST and Saturday 9.00am-3.00pm ACST.

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As you may know, Microsoft recently made the decision to discontinue its support of Internet Explorer 8 (IE8). This leaves users exposed to potential security risks. As a result, Beyond Bank's Internet Banking will no longer support Internet Explorer 8 or earlier versions. Going forward, Beyond Bank will support Internet Explorer 9 or later to ensure the security of your accounts.

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